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order payment

All orders are by cleared funds (orders will not be dispatched until they are paid for in full). Orders paid by Credit/Debit cards are dispatched immediately, BACS payments are dispatched as soon as payment shows in our account, we do not accept payment by cheque.

For dropship accounts funds can be added to your account from My Account > Add Funds, this process will allow you to add funds from Debit/Credit cards and also from a Paypal account. If you add £30 or more to your account we will absorb all of the transaction charges, if you transfer in less than £30 will not absorb the PayPal 20p transaction charge, this amount will be charged to your account.

order delivery

With the exception of Non Recorded Post, we are responsible for orders reaching you or your customer, orders failing to be delivered will be re-sent at our expense. The Non Recorded Post option is only available for orders with a product total cost of less than £5, because Non Recorded Post cannot be tracked, we accept no responsibility for non arrival or loss of parcels using this postal option, dealers choosing Non recorded Post do so at their own risk. Orders received that are incorrect should be advised within 3 days of delivery.

  • Orders are sent plain packaged, so no indication of ATS

  • No invoice details will be included in your customer order, so they will not receive any information that is not meant for them.

  • Parcels carry a returns label in case they cannot be delivered, this simply states Return Department and the address, so no indication of ATS.

Orders received by 2pm are normally despatched the same day, unless the warehouse are too busy. Our despatch days are Monday to Friday except Bank Holidays.

lost orders

Orders are sent by Royal Mail and Parcelforce, the Royal Mail terms state that you should allow 5 working days for delivery, and they do not class a parcel as lost until 15 working days have passed (excluding weekends and bank Holidays).

If a parcel has been lost and the 15 working days have passed we will despatch a replacement or refund the order as required.

product availability

Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within
3-4 days, subject to manufacturer having stock in the UK. If the manufacturer is waiting for stock to land we will try to display a restocking date where possible.

The noticeboard screen displays all information on products that are out of stock (with restocking dates where possible), new, back in stock and discontinued lines, these screen show all activity in the last 30 days.

On the Pricelists screen there are links for CSV and XML feeds for all of our products, these are updated every 20 minutes, there is also a dedicated availability file, it contains the SKU and the Availability of every product, it can be used to update your systems automatically.

The noticeboard and CSV/XML feeds are only available to active account holders.

liability

Every effort is made to ensure that the information on this site is accurate, but we accept no liability for any errors on the site. The opening of accounts is at the discretion of the company, ATS reserves the right to suspend or close accounts that misuse our system, or for any other reason without notice. We also reserve the right to close any account that has not placed an order for more than 12 months, or for any other reason without notice.
Any account that is closed for not being used will forfeit any funds remaining in their account.

Requests for account funds to be returned to source incur no charge tp process, for inactive accounts (those with no orders placed in the previous 3 months) will incur a charge of £7 + VAT to process.

ATS reserves the right to change the terms & Conditions / Returns / Privacy Policy / Cookie and Terms of Use without notice.

Website accounts

The website accounts are available to account holders, there is no contract period and so can be cancelled at any time. Domain names are registered for you free of charge as part of the setup process and are in your name, and so belong to you even if you cancel the website account.

We do not charge any fees relating to domain names that we register on your behalf, such as renewing or transferring. While your website account is active domain names are automatically renewed.

For cancelled website accounts you can have the domain name transferred to a different registrar free of charge, domain names that expire for cancelled website accounts, and remain on our TAG will not be renewed, we will email you 30 days before expiration so that you can take the necessary action.

Contact and complaints

To make initial contact with us please use the form on the Contact Us Page. We aim to respond to all enquiries within 24 hours.

To make a complaint please use the same form for the initial contact, as the ticketing system will supply a reference number. We aim to respond to all complaints within 24 hours.

If you need to escalate a complaint you can email office@atsdistribution.co.uk quoting the ticket number as a reference. We aim to reply within 28 hours.

To report abuse please email abuse@atsdistribution.co.uk

Domain names registered on your behalf with Nominet are subject to their Terms and Conditions, Click Here for details.


damaged returns

All products carry a twelve month warranty. Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault.

The delivery address for returns is:

Returns Dept

If a product arrives faulty and has to be returned, we will refund the return postage cost (at reasonable cost).

If a product arrives safely but fails at some point during the warranty period and has to be replaced, we will cover the cost of sending out the replacement. For products returned under warranty we do not cover the cost of returning the product to us. If a returned product is found to be not faulty, the product will be returned to the customer at their expense.

A return address label is attached to each order with our returns address on it (see above, it does not state who we are), if an order cannot be delivered the Post Office will keep it for 15 days, after that it will be returned to sender.

unwanted returns

To return an unwanted product the customer should ensure that the product is in its original condition and with all of its original packaging.

It should be returned to the address above, we do not cover the return postage cost.

 After checking the product we will issue a full refund for the cost of the original product. Please note that we charge a restocking fee of 10% to return products to stock. Alternatively you can have the product returned to yourself so that you can resell it.

ATS Distribution.co.uk is absolutely committed to your privacy; this privacy statement will provide you with information related to the following.

  • What information we collect, how and why.

  •  How the information is used.

  • With whom the information may be shared.

If you feel that you would like additional information, please do not hesitate to contact us.

information collection and use

 ATS Distribution.co.uk collects data from new members, registration for our newsletters and orders.This information will not be shared with, sold or rented to any third party not vetted by ATS Distribution.co.uk.

 orders

 We request information from you on our order form. Clearly, you must provide contact information (like name and delivery address). We do not have access at any time to your credit card details.

website availability/access

 ATS Distribution.co.uk reserves the right to take the website down as we see fit. This situation will only arise through technical problems (maintenance), or stock and staffing problems. We also reserve the right to take the site down for staff shortages and staff holidays. Notice will be given to all members 1 month in advance of such situations (staffing holidays, and maintenance).

 log files

We use IP addresses to analyze trends, administer the site, track users' movements (rarely), and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

sharing

The personal information you have provided us and information about your order will never be shared with third parties. This information may, however, be combined with other information (such as demographic information and past purchase information) and used to make our future marketing efforts more efficient.

 security

 ATS Distribution.co.uk takes every precaution to protect our users' information. We have learned from past experience and have in place a failsafe to protect all data. Should you require information about this, please contact us.

site and service updates

 We also send our users site and service announcement updates. We may communicate with you to provide requested services and, in regards to issues relating to your account, via email or phone.

choice and opt-out

 Our users are given the opportunity to "opt-out" of receiving all additional correspondence from ATS Distribution.co.uk either by use of unsubscribe or by updating your account preferences.

notification of changes

 If we decide to change our privacy policy, we will post those changes on our Noticeboard so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. 

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

ATS Distribution.co.uk is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product through us.

For example, if a customer bought a new electric kettle through us we would accept their old kettle and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
 

WEEE image

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

We use cookies on this website. 

about cookies

Cookies consist of parcels of information, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. 

Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies.  A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

cookies on this website

We use both session cookies and persistent cookies on this website.

We may send to you the following cookies:

atsdistribution.co.uk dealer_id

atsdistribution.co.uk order_id

These are persistent cookies.

how we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

  • To recognise your computer when you visit our website;

  • To track you as you navigate our website, and to enable the use of the shopping cart on our website;

  • To improve the website’s usability;

  • To analyse the use of our website;

  • In the administration of this website;

  • To personalise our website for you, including targeting advertisements which may be of particular interest to you.

third party cookies

When you use our website, you may also be sent third party cookies.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

blocking cookies

Most browsers allow you to refuse to accept cookies.  For example:

  • In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

  • In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.  If you block cookies, you will not be able to use the shopping cart on this website.

deleting cookies

You can also delete cookies already stored on your computer:

  • In Internet Explorer, you must manually delete cookie files;

  • In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

Obviously, doing this may have a negative impact on the usability of many websites.

introduction

These terms of use govern your use of our website; by using our website, you accept these terms of use in full.   If you disagree with these terms of use or any part of these terms of use, you must not use our website.

If you register with our website we will ask you to expressly agree to these terms of use.

You must be at least 18 years of age to use our website.  By using our website and by agreeing to these terms of use you warrant and represent that you are at least 18 years of age.

licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use. 

You must not:

  1. Republish material from this website (including republication on another website);

  2. Sell, rent or sub-license material from the website;

  3. Show any material from the website in public;

  4. Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

  5. Edit or otherwise modify any material on the website;

  6. Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

products

The advertising of products on our website constitutes an “invitation to treat” - not a contractual offer.

Prices stated on our website may be stated incorrectly.

The purchase of products via our website will be subject to our [terms of sale]. 

We will ask you to agree to our [terms of sale] when you open an account via our website.

limited warranties

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

limitations and exclusions of liability

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.  If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by these terms of use.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of use or in relation to the subject matter of the terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, or if we reasonably suspect that you have breached these terms of use in any way, we may:

  • Send you one or more formal warnings;

  • Temporarily suspend your access to the website;

  • Permanently prohibit you from accessing the website;

  • Block computers using your IP address from accessing the website;

  • Contact your internet services provider and request that they block your access to the website;

  • Bring court proceedings against you for breach of contract or otherwise; and/or

  • Suspend and/or delete your account with the website.

variation

We may revise these terms of use from time-to-time.  Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website.  Please check this page regularly to ensure you are familiar with the current version.

assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use. 

severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

exclusion of third party rights

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

entire agreement

These terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the exclusive jurisdiction of the courts of England and Wales.